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Help index

Overview

HP Support Center provides personalized, one-stop access to the information, tools and experts you need to solve problems faster, learn how to use and optimize products, exchange ideas with your peers, and proactively prevent problems from occurring. HP Support Center provides support information and features for most HP commercial and enterprise products. You can search the knowledge base, download software and drivers, participate in discussion forums, and get help from HP by logging a case online or using chat. Most of these functions can be performed by any individual. Some require an active contract or warranty.

HP Support Center has these tabs:

  • Product Support
  • Insight Online - My IT Environment

You must be signed in with an HP Passport ID to access Insight Online.

Product Support

Hover over the Product Support tab to reveal download options, top issues and solutions, repair and warranty, and get help menu items. Additional support options are available within each menu item. Some options or features are only available to signed-in users. Others may only be available with contract or warranty entitlement.

See the Product Support feature list for details.

Insight Online - My IT Environment

Provides access to your contracts and warranties. Other features of Insight Online, listed below, are available at Hewlett Packard Enterprise Support Center.

See the My IT Environment feature list for details.

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Getting started

Registering and signing in

Note: HPE Passport has separated from HP Passport. Read more about this.

HP Support Center uses HP Passport, a single sign-in service that works across many sites on HP.com. You do not need an HP Passport account to access much of the support information on the site. To use the more advanced features, however, you will need to create an account. Creating an account is easy and only takes a moment:

  • Click on 'Register' on the top of any page in HP Support Center and fill in the required fields to setup your account.
  • Or if you already have an HP Passport account, click on 'Sign-in' instead and provide your HP Passport user ID and password.

HP Passport accounts should not be shared. Each user should have a separate account. See below for more on managing your HP Passport profile.

Accessing entitled services and content

If you have an HP support agreement, Care Pack, or product warranty, we recommend that you link it to your HP Passport account. This gives you access to entitled services and content.

  • Once you sign in, you can link contracts and warranties by going to the My IT Environment tab and choosing 'Contracts and warranties'.
  • Alternatively, a colleague of yours, who has already linked your contract or warranty to his or her HP Passport account, can share it to your account.

Read more about this in our detailed Contracts and warranties help.

Recommended browsers

Use Microsoft Internet Explorer 8 or later, Mozilla Firefox 18 or later, or Google Chrome 24 or later. Javascript and stylesheets must be enabled, and cookies accepted.

Getting help

For help with signing-in, registration, navigation, or other questions about using the site, contact the HP Support Center usage support team.

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HP and HPE Passport accounts are now separate. (HP Passport is what you use to sign in to this site, HP Support Center. For Hewlett Packard Enterprise product support, available at HPE Support Center, you use HPE Passport.)

Initially, the set of HPE and HP Passport accounts is the same. However, from this point on, registering a new account, or editing an existing account (changing user ID, password, name, email etc) in HPE Passport will have no effect on the corresponding account in HP Passport, and vice-versa.

Manage your HP Passport profile

Note: HPE Passport has separated from HP Passport. Read more about this.

HP Passport profile information is secure. It is protected by industry-standard encryption technology and follows strict HP privacy policies. When creating or modifying your user ID and password, keep in mind the following:

User ID

Must be unique, at least five characters long, and consist of ASCII characters. Consider using your e-mail address as your user ID.
Alphanumeric and special characters, excluding & * | < > and ".

Change your user ID if necessary by signing in and clicking on 'Edit your profile' then 'Change user ID'. Recover your user ID if you have forgotten it by clicking on 'Sign in' then on 'Forgot user ID'. Enter the email address of record for the account. Your user ID will be displayed on the page that follows.

Password

Must be at least eight characters long and consist of ASCII characters. It must be different from your previous three passwords. It must contain at least three of the following kinds of characters: uppercase letters, lowercase letters, numbers, and other symbols.
Alphanumeric and special characters, excluding & * | < > and ".

Change your password if necessary by signing in and clicking on 'Edit your profile' then 'Change password'. Reset your password if you have forgotten it by clicking on 'Sign in' then 'Forgot password'. Enter the email address of record for the account. HP Passport sends an email to the address you entered. Open it and follow the instructions to choose a new password.

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Product Support

The table below lists the features available under the Product Support tab. Hover over the tab to bring up the options listed. Some of the features are available under the Download options, Top issues and solutions, Repair and warranty, and Get help from HP menu items. Where noted, some features are only available to signed-in users; others may only be available with contract or warranty entitlement.

Navigation is product based. That is, you navigate to a specific product first using the product search or the product selector to reach the features available for the product.

Use this site for support for printers, tablets and desktops. Use Hewlett Packard Enterprise Support Center for products such as servers, storage and networking.

Product Support Feature Description
Search HP Support Center

Search across our content repositories, which contain technical support documents, patch Read Me files, manuals, forum postings, and more. Everything searchable in HP Support Center is included. Search by keyword or document ID.

To view certain documents you must have an HP Passport account and an active support agreement, HP Care Pack, or warranty linked or shared to the account. Sign in to gain access. When signed in, use 'Contracts and warranties' in the My IT Environment tab to link your contract.

If your search has no results, the product may be supported by Hewlett Packard Enterprise Support Center, for products such as servers, storage and networking.

See Search help for details.

Drivers & software

Provides access to drivers, software, firmware, and other downloads that can be used to solve problems, maintain, manage or upgrade your products.

You must have an entitlement privilege to access some downloads. You gain this entitlement privilege by directly linking contracts or warranties to your HP Passport account, or by being a member of a contract or warranty share that has the privilege. The entitlement must be an active warranty, HP Care Pack, or support agreement covering a relevant product. See More information on Access to HP Support Materials for more details about access.

For additional information about using this feature, see Drivers, Software & Firmware help.

Patch Management

Available at Hewlett Packard Enterprise Support Center.

Software updates & licensing

Available at Hewlett Packard Enterprise Support Center.

Diagnostic passwords

Available at Hewlett Packard Enterprise Support Center.

Top issues & solutions Find most-viewed solutions, troubleshooting, and documents (advisories, bulletins and notices) for a product using the 'Find a product' searchbox (enter product name or number), or by selecting a product category in the product listing and descending the hierarchy. See Product Support Information help for details.
Community forums An online community for peer-to-peer technical support and knowledge sharing. Like-minded professionals gather to exchange knowledge, best practices, and experience. See Forums help for details.
Customer Self Repair Provides customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you the end user, so that you can replace them. Using this program, you can replace parts at your own convenience. Learn more about Customer Self Repair.
Repair centers Link to a tool or page that provides information about how to contact HP or our repair partners, to have your HP product serviced. Find the repair center appropriate for your product type and location, and contact it for further instructions.
Warranty Check Provides convenient access to the details of your product warranty, including obligations, deliverables and coverage dates. See Warranty Check help for details.
Chat with HP "Active chat" lets you submit a product support request by chatting with a support agent online. See the FAQs link on the Active chat page for details.
Support Case Manager (SCM) Online tool for managing support cases. Use SCM to submit, review and update cases for a variety of hardware and software products and systems. See Support Case Manager help for details.
Settings Edit your HP Passport profile, Forums settings, Subscriber's Choice profile and Support Case Manager settings. View your contracts and warranties in Insight Online - My IT Environment. In the 'My HP Support Center Access' section, see a summary of your HP Support Center feature and content access privileges.

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Insight Online - My IT Environment

Insight Online - My IT Environment provides access to your contracts and warranties. The other features in Insight Online are available at Hewlett Packard Enterprise Support Center.

You must be signed in with your HP Passport ID to use My IT Environment. The table below lists the features.

My IT Environment Feature Description
Dashboard This feature is available at Hewlett Packard Enterprise Support Center.
Devices This feature is available at Hewlett Packard Enterprise Support Center.
Service Events This feature is available at Hewlett Packard Enterprise Support Center.
Cases This feature is available at Hewlett Packard Enterprise Support Center.
Contracts & Warranties

Link support agreements, HP Care Packs, and warranties to your HP Passport account. You can also see at a glance what contracts and warranties you already have linked, when they expire, and their associated access rights.

See Contracts and warranties help for more information.

Service Credits This feature is available at Hewlett Packard Enterprise Support Center.
My document repository

This feature is available at Hewlett Packard Enterprise Support Center.

Settings Edit your HP Passport profile, Forums settings, Subscriber's Choice profile and Support Case Manager settings. Also, view your contracts and warranties.

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Questions about the HP Support Center website?

Use our email form to get fast answers, such as how to:

  • Manage your contracts and warranties
  • Submit site feedback and enhancement requests

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